Please feel free to leave us a message on the form below, or if you prefer, text, phone or email. We look forward to hearing from you.
Do you wish to make a complaint?
Students may speak to their tutor, or the Director (Helen) about a complaint regarding another student, a member of staff, or any other course matter, or to appeal an assessment decision at any time. You may bring a support person with you as well.
If you wish to make a complaint or appeal an assessment decision, this is what you need to do:
Ask Helen for an NZQA “Complaints Kit for Formal Complaints about Providers”.
You will not be asked to give a reason for requesting a Complaints Kit
Contact NZQA by Phone on 0800 697 296
and tell them you wish to make a complaint about a provider
Contact NZQA online
Here you will find instructions to follow and a form to complete