Contact Us

Please feel free to leave us a message on the form below, or if you prefer, text, phone or email. We look forward to hearing from you.

Contact Us

 

Our Location

Do you wish to make a complaint?

Students may speak to their tutor, or the Director (Helen) about a complaint regarding another student, a member of staff, or any other course matter, or to appeal an assessment decision at any time. You may bring a support person with you as well.

If you wish to make a complaint or appeal an assessment decision, this is what you need to do:

  1. Speak to the staff member directly, if you feel you can.
  2. If you feel you cannot speak to the staff member directly, speak to another staff member or to Helen about the complaint or appeal.
  3. If you feel you cannot speak to another staff member or Helen, you may contact one of our Advisory Board members. Contact details are available on request from Helen. You will not be asked to give a reason for requesting this information.
  4. If the matter cannot be resolved, a mediator acceptable to both parties will be appointed who will make a binding decision.
  5. If you are not satisfied with the outcome and wish to make a formal complaint or appeal you may:
        Ask Helen for an NZQA “Complaints Kit for Formal Complaints about Providers”.
You will not be asked to give a reason for requesting a Complaints Kit
      Or
     Contact NZQA by Phone on 0800 697 296
 and tell them you wish to make a complaint about a provider

       Or 

      Contact NZQA online

https://www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/

Here you will find instructions to follow and a form to complete

Contact Information

Helen's Mobile:

027 350 0908

Our Landline:

07 378 4321

Email Address:

Helen@lakelearn.co.nz

Tutoring Hours

Monday-Thursday: 8.30am - 3.30pm

Friday: 8.30am - 12.30pm

Weekends and School Holidays:  Closed

Our Address

You will find us at:

Unit 12, Totara Point Shopping Centre, 29 Totara Street, Taupo

We are just along from the Hospice Shop!